Welcome to MyChart

MyChart provides you with online access to your medical record. It = can help you participate in your healthcare and communicate with your provi= ders.
From MyChart, you can:

• Review summaries of your previous appointments, including issues addres= sed during each visit, your vital signs, and tests or referrals that w= ere ordered.
• View your medications, including dosage information and instructions, a= nd request a refill.
• View new lab results, as well as trends over time. For example, view re= sults for your past cholesterol tests on a graph to see if you're close to = meeting your target number.
• This guide provides an overview of many of MyChart's features and = how to use them.

Sign up for a MyCha= rt account

To sign up for MyChart, this will depend on your state's age requirement= s.
There are several different methods of MyChart signup that might be u= sed by different departments across the organization:

• Clinic staff might sign you up directly while you're at the front desk = or in the exam room.
• You might receive a MyChart activation code on your After Visit Summary= .
• You might receive a text or email with an activation code when you come= in for a visit

Use your activ= ation code to sign up

• From the MyChart login page, click Sign Up Now in the New User? section.
• Enter your activation code and other personal verification items, such = as your date of birth. Click Next.
• On the next page, choose the following:
  • MyChart username : This should be something that others wouldn't be likely to guess = but easy for you to remember. It cannot be changed at any time.
  • Password = : This should be a unique combination of numbers and letters, using both up= percase and lowercase letters. Your password must be between 5-20 character= s and must be different from your MyChart username. Choose a password that = you don't use for other websites.
  • Security question : This question will be used to verify your identity if you forget= your MyChart password. Choose a security question from the list and enter = your answer. Your answer cannot include your MyChart password.

  Log in to MyChart

  • In your web browser, enter myplannedparenthoodchart.org and access the login page.
  • Enter your MyChart username and password, and click Sign In .

  Wh= at if I forget my MyChart username or password?

  • Click the Forgot Usernam= e? or Forgot= Password? link below the login fields for assistance.
  • You will be prompted to answer some security questions to verify your i= dentity so you can recover your username or password.
  • If you fail to recover your password after 5 unsuccessful attempts, you= will be directed to reset your password.
  • If you have 5 unsuccessful attempts at resetting your password, your ac= count will be deactivated and you'll need to contact your local health cent= er or 1-800-230-PLAN.

  Health

  View your test results

  With MyChart, you can view test results as soon as they become available= , rather than waiting for a phone call or letter from your physician. To vi= ew test results, go to Menu = > Test Res= ults . Select a test to see more information about it, such = as:

  • The standard range for the result
  • Any additi= onal comments your provider entered about the result

  If you're looking for a specific result, enter key words in the search f= ield on the Test Results page.

  Receive email or text messages when new results are available

  • Go to Menu >Communications .
  • Expand the Health section and select a notification option next to Test= Result.
  • Update your email address and mobile phone number if needed at the bott= om of the page.

  Manage your medication= s

  View your current= medications

  Go to Medications to see all of your current medications in one place. You can see d= etails for each medication, including the prescribed dosage, instructions, = and the physician who prescribed the medication. You can view additional in= formation about a medication, such as precautions to consider when taking t= he medication and potential side effects, by clicking the Learn more link.

  • Remove a medication you're no longer taking by clicking Remove and then adding comm= ents about why you're no longer taking that medication.
  • Add a new medication by clicking Add a Medication and then adding comments about wh= y you're taking the new medication.
    Your c= hart will be updated after your healthcare provider reviews the change with= you at your next visit.

  Request a medicatio= n refill

  • From the medication list, click = Request Refills .
  • Select the check box next to the medication you need refilled and enter= any comments. Click Next .
  • Select a delivery method, pharmacy, and pickup date and time that's con= venient for you, if applicable. Click Next .
  • Review the details of your refill request and click Submit .

  You will receive a message in your MyChart Inbox when your prescription = refill is processed.

  You can request refills only for prescriptions that were filled at a pha= rmacy within your healthcare organization. If you need a medication refill = for a prescription at an external pharmacy (for example, Walgreens or CVS),= you'll have to contact that pharmacy to request a refill.

  View a s= ummary of your health information

  • Current health issues
  • Medications
  • Allergies
  • Immunizations
  • Preventive care

  Respon= d to questionnaires from your clinic

  Your clinic might make questionnaires available from MyChart so you can = complete them online instead of filling out a form when you get to the clin= ic.
  You might be able to respond to questionnaires in three different pl= aces:

  • Open generally available questionnaires from Menu &g= t; Questionnaires .
  • If your provider wants you to complete a questionnaire for an upcoming = appointment, go to Complete = eCheck-in for the visit. Locate the upcoming appointment and click Details . Open the= questionnaire by clicking its name in the Questionnaires section of the ap= pointment details.
  • If your doctor sends you a MyChart message with an attached questionnai= re, open it by clicking the questionnaire link near the top of the message.=
  • If you need to close a questionnaire before you finish it, click Finish Later to sa= ve your progress.

  Messaging

  View messages fro= m your clinic

  You can read any messages sent by your doctor or other clinic staff by g= oing to your Inbox ( Messagin= g > Messag= e Center ).

  If you're looking for a specific message, enter key words in the search = field on the Inbox page.

  Receive email or text messages when new MyChart messages a= re available

  • Go to Menu >Communications .
  • Expand the Messages section and select a notification option.
  • Update your email address and mobile phone number if needed at the bott= om of the page.

  Ask your docto= r for medical advice

  If you have a non-urgent medical question, you can send a message to you= r care team. This message is secure, meaning your information stays private= as it is sent over the Internet.
  You might use the Get Medical Advice f= eature if you're not sure whether you should come in for an appointment, if= you need clarification on the dosage of one of your medications or somethi= ng that was discussed in a recent visit, or if you just want advice about a= common illness.

  • Go to Messaging >Ask a Question .
  • Click New Medical Questi= on .
  • Select a recipient from the list. This list might include your primary = care provider, another doctor with whom you've recently had an office visit= , or the general nursing staff at the clinic.
  • Select a subject for your message and enter your question.
  • When you are finished, click Send .

  Someone at your health center should respond to you within two business = days. If you've opted to receive notification for new messages in your MyCh= art account, you'll receive a message or push notification letting you know= that the clinic has responded to your request.

  To view a message after you've sent it, go to Messaging = > Message Center and select the Sent Messages tab. Me= ssages that have an eye icon have not yet been read by clinic staff.

  Visits

  View your= past or upcoming appointments

  You can view your past or future appointments by going to Visits > Appointments and Visits .
  S= elect a scheduled future appointment or click Details to see info such as:

  • The date, time, and location of the visit
  • Any pre-visit instructions from the clinic
  • Directions to your clinic
  • Pay visit copays
  • Pay pre-payments and balance payments
  • Verify or update insurance and demographics information
  • Verify or update medications, allergies, and current health issues
  • Answer appointment-related questionnaires
  • Verify guarantor information

  For past appointments, you can click View After Visit Summary =C2=AE to see a summary of the care = you received during your visit. You can also view any of your doctor's visi= t notes that are shared with you by clicking View notes .

  Schedule an appointmen= t

  To schedule an appointment, go to Visits > Schedule an Appointment . Depending on the reason for s= cheduling or type of appointment you choose, you'll be directed to the Sche= dule an Appointment or Request an Appointment page.

  When you schedule an appointment, you make = the appointment yourself and don't need to wait to hear back from the clini= c. After verifying your demographics and insurance information, you can cho= ose a location and enter preferred dates and times. Pick an appointment fro= m the list of available time slots to schedule it.

  If you don't find the appointment date or time you want when you schedul= e an appointment, you can add yourself to the wait list to receive notifica= tion if earlier appointment times become available. Wait list options are a= vailable during scheduling and after you've scheduled when you click Detail= s for an appointment from the Upcoming Visits list.
  You can also favorite an appointment to make it easy to schedule = the same type of visit again later with the same provider and department.

  Cancel an appointment

  Depending on the date and time of your next appointment, you might be ab= le to cancel it through MyChart. If it is less then 15 minutes until your a= ppointment time, you'll need to call the health center to cancel your appoi= ntment.

  • Go to Visits >Appointments and Visit= s , and select the appointment from the list or click Details .
  • Click Cancel , enter ca= ncellation comments, and click Confirm Cancellation .

  Have a video v= isit with your doctor

  You can schedule a video visit to have a face-to-face interaction with y= our doctor from the convenience of home or work. Video visits are scheduled= in the same way as other appointments. For more information about scheduli= ng, refer to Schedule or an = appointment .

  If you need care right away, you might be able to use an on-demand video= visit to talk to a doctor now rather than scheduling a video visit appoint= ment for later. Go to Visits > Talk to a Doctor to conn= ect with an available provider.

  Prepare for your vi= deo visit

  To ensure a smooth connection, complete the following tasks well in adva= nce of your video visit:

  • Make sure you have a webcam set up. This can be a webcam that= 's part of a laptop or a separate USB webcam.
  • Make sure you've installed Adobe Flash Player with the most recent upda= tes.

  After you've done these things, you can test that everything is working = in MyChart. You should complete this test at least 1 hour prior to your vid= eo visit start time.

  • Go to Visits >Appointments and Visit= s .
  • Locate the video visit and click Details .
  • Click Test Hardware to make sure that your camera and microphone are working. Note = that this button no longer appears when the option to connect to the video = visit becomes available, typically 1 hour prior to the visit.

  Connect to the video = visit

  You can connect to the video visit a certain amount of time before your = appointment start time.

  • Go to Visits >Appointments and Visit= s .
  • Locate the video visit and click Details .
  • Click Begin Video Visit .

  When it's time to connect to your video visit, an alert appears on = the MyChart home page. You can also click the link in this alert to co= nnect.

  • After you connect to the video visit, you = might need to wait for your doctor to connect.

  Control the video visit=

  During the video visit, you can resize the window and move it around you= r screen if needed without worrying about disconnecting. You can also pause= the visit by clicking the pause icon. Pausing the visit pauses both the vi= deo and audio so that your doctor cannot hear or see what you're doing.

  View, downl= oad, or send visit records

  You can view, download, or share your record for a specific visit or set= of visits.

  • Go to Menu >Document Center= and click Visit Reco= rds .
  • Select a visit on the Si= ngle Visit tab or use the Date Range tab or All Visits tab to select multiple visit= s. Then:
    • Click View to view a copy of the visit summary.
    • Click Download to save a copy of the visit summary for your records.
    • Click Send to send a copy of your visit summary to another provider. This might be = useful if you need to keep another provider, such as a specialist who works= outside of your clinic, informed about your health.

    Downlo= ad medical records you've requested

    If you've requested a copy of your medical record from your healthcare o= rganization, you can download and view it from MyChart, rather than having = to wait for a paper copy to arrive in the mail.

    • Go to Menu >Document Center= and click Requested = Records .
    • Locate the record you want to view and click Download .
    • If the record is password protected, you see a message to warn you. Cli= ck Continue Download .
    • Click Save to save the file to your computer and then open it, or click Open to open it without= saving it to your computer.
    • If the record is password protected, click Show Password on the Requested Records p= age to view the password you need to access the document and enter it to vi= ew the document.

    S= hare your medical information with someone else

    Share Everywhere is a way for you to share your medical information with= the people who are taking care of you. Using your MyChart or MyChart mobil= e account, you can generate a share code and provide it to the person you w= ant to share your health data with. This might be a doctor, chiropractor, p= hysical therapist, dentist, or school nurse, for example. The share code re= cipient enters that code and your date of birth on the Share Everywhere web= site to receive one-time, temporary access to your health information. The = person who views your information can also write a note back to your health= system to help keep your care team informed of the care they provided.

    • Go to the Share My Record activity.
      • On the MyChart website, go to Menu >= Share My Record and select Give one-time access with Share Everywhere .
      • On the MyChart mobile app, tap the Share My Record activity on the home= screen after you've logged in. Note that you must update the MyChart mobil= e app to version 5.4 or higher to use Share Everywhere.

      See your medical information from other healthcare organizati= ons

      If you've been seen at another healthcare organization, you might be abl= e to view information from that medical record right in MyChart. You might = have heard this feature referred to as Happy Together. The information you = might see from other organizations includes:

      • Allergies
      • Care team
      • Health issues
      • Medications
      • Messages
      • Test results
      • Visits

      To view this information, you must link your account. Go to Menu > Share My Record > Link Your Accounts to ge= t started. Then, select your account from the list and click Link Account .
      After you= 've linked your accounts, information from the other organization appears i= n MyChart with a icon.

      For more information about how linked accounts work and what information= you can see from each healthcare organization, click See more and then click the link = for the FAQ page.

      Billing and Insurance

      View your outstan= ding balance

      To see the outstanding account balance for any of your accounts, go to Menu > Billing Summary . To= view additional information about an account, including past statements, c= lick the View account link.

      If you have a question about your balance or other information for a bil= ling account, you can use the Contact customer service link to send a message.

      M= ake a payment for an outstanding account balance

      • Go to Menu >Billing Summary .
      • Click Pay Now for the account on which you want to make a payment.
      • Enter the amount to pay along with your credit card or bank account inf= ormation. Click Continue .

      Review your payment information and click Submit Payment .

      If you can't pay your entire balance all at once, you can set up a payme= nt plan to pay a smaller amount each month.

      Sign up for pap= erless statements

      • From the Billing Summary page, click the paperless billing alert.
      • If you want to receive an email or text message when a new paperless st= atement is available online, enter and verify your email address or mobile = phone number and select the corresponding check box to receive notification= s.
      • Select the I understand = that I will no longer receive statements in the mail check = box and click Sign Me Up .

      Revi= ew and update your insurance information

      To review the insurance information your clinic has on file, go to Menu > Insurance Summary . C= lick Details = for the payor or plan to see more information about the coverage, such as = your deductible and maximum out-of-pocket expenses.
      To update your insur= ance information, make any of the following changes:

      • Request a change to an existing coverage.
      • Remove a coverage.
      • Add a new coverage. New coverages are submitted for verification when y= ou log out of MyChart.

      Uploa= d an Insurance Card or Other Documents.

      • The patient will access their message center and c= lick Send a message.
      • They will then select either Medical or Non Medica= l (non-medical ends up with CRM or billing pools)
      • Using a Non-Urgent Medical Question .
      • The patient will then select the provider that is = requesting the ID/Documentation or the provider the patient is scheduled wi= th.
      • Once the patient gets to the body of the message, = they can use the paperclip icon to attach any document. Patients have the a= bility to attach all kinds of files including pictures.
      • Once the patient clicks the Send = button, the message and the attachment is sent to the= provider pool/in basket. This can be managed by clinical or clinical suppo= rt depending on how your affiliate wants to delegate.

      Prefere= nces and Administrative Features

      Personalize MyChart

      There are three ways you can personalize how MyChart appears for you and= each of your family members. For each account you have access to, you can:=

      • Specify the color scheme.
      • Change the name that appears under that person's photo.
      • Add or change the photo. Note that photos you upload through MyChart ar= e visible to medical staff, so you should only use a photo that shows each = person's face.
        • Go to Menu >Personalize .
        • Click Edit .
        • Make any of the changes described above and then click Save .

        Update your pe= rsonal information

        You can update your address, phone number, email address, and other pers= onal details at any time so that your clinic always has the most up-to-date= information in your record.

        • Go to Menu >Personal Information .
        • Click Edit in the section for the information you need to update.
        • Confirm that your updated information is correct, and then click Save Changes .

        Customi= ze your notification preferences

        MyChart can send you notification by email or text message when there is= new information available in your MyChart account. You can specify your pr= eferences for different types of notifications, including new messages, tes= t results, billing statements and letters, prescriptions, appointment updat= es, and more.

        • Go to Menu >Communications .
        • Select notification options for a group of notifications (for example, = Appointments or Messages) or expand a notification group to select options = for individual notifications you want to receive.
        • Update your email address and mobile phone number if needed.

        Change your MyChart password or update your security que= stion and answer

        To ensure that your medical information stays protected, consider changi= ng your MyChart password periodically. To do so, go to Menu > Security Settings . From this page, = you can also update the security question and answer that are used when you= forget your MyChart username or password.

        P= rotect your account with two-step verification

        You can ensure that your account stays secure even if someone else has y= our username or password by turning on two-step verification. When this fea= ture is turned on, you must enter a code that is sent to you by email or te= xt message to log in to MyChart, in addition to using your username and pas= sword.
        When you log in to MyChart for the first time, you might be promp= ted to verify your email address and phone number to enable two-step verifi= cation. If you decide to turn off two-step verification instead, you can tu= rn it on again later.

        • Go to Menu >Security Settings and click Turn = on Two-Step Verification .
        • Confirm your email address or phone number, enter your MyChart password= , and then click Continue .
        • Select whether you want to receive the security code to turn on two-ste= p verification by email or text message.

        Mobile Apps

        MyChart for iOS and MyChart for Android are portable versions of MyChart= that you can use to manage your health information on the go. The mobile a= pps contain many of the same features as the MyChart website, allowing you = to do all of the following, and more!

        • View test results
        • Send and receive messages
        • Schedule and confirm upcoming appointments and view visit summaries for= past appointments
        • View your health summary, including allergies, immunizations, current h= ealth issues, and medications
        • View preventive care procedures and when they are due
        • Request and pay for medication refills
        • View billing statements and pay balances due and visit copays
        • Access family members' charts

        If you have an iOS device, you can pair it with Apple Watch=E2=84=A2. Wi= th MyChart for Apple Watch, you can:

        • See alerts for new information in MyChart
        • View upcoming appointments
        • Read messages
        • Review your medication list

        Download the MyChart a= pp

        To install the MyChart app, go to the App Store or Google Play Store and= search for "MyChart."

        • After you open the app, select your primary healthcare organization fro= m the list of organizations. You can search for your organization by name, = state, or ZIP code. You can easily add or switch between your MyChart accou= nts at different healthcare organizations using the Switch Organizations button on the = login screen or the Switch O= rganization menu option after you've logged in.